FAQ's
Frequently Asked Questions
- How do I turn on / off my water through the Flo by Moen App?
- How do I replace my Flo by Moen device?
- Enabling TCP Ports for wireless routers to pair your Flo by Moen device.
- How does the Flo by Moen device measure flow rate? Temperature gradient?
- How does the Flo by Moen device categorize a catastrophic leak which shuts off water?
- How does Flo's machine learning software handle reverse osmosis systems?
- Proper grounding for installations
- How will this system react to recirculation tanks in on demand water heater’s?
- What size does the Flo by Moen device come in, can it be used in commercial applications and farm wells?
- Is this a product that we can tie into one of our offices to monitor water for people that do not have skills to run the apps?
- How does it work with condensation can It detect a difference?
- Is there a warranty if we install a Flo by Moen device on well water or city?
- How does the Flo by Moen device react to hydronic boiler systems when they call for water at 12 psi?
- Does the Flo by Moen device shut down automatically?
- How does the Flo by Moen device respond to hot water recirculation loops in the plumbing system?
- Does installing the Flo by Moen Smart Water Shutoff reduce the flow rate or water pressure in my plumbing system?
- Is the Flo by Moen device compatible with a hot water recirculation loop?
- Does the Flo by Moen device have a warranty?
- What if my wireless router does not support 2.4ghz?
- Does the Flo by Moen device work on both 2.4ghz and 5ghz wireless networks?
- What if my Flo by Moen device is lost or stolen?
- Does the Flo by Moen device automatically shut off the water?
- My Flo by Moen device / app is stuck in sleep / learning mode, what do I do?
- What’s the difference between Home, Away, and Sleep modes?
- What happens if the power goes out, will I still have water?
- Does Flo by Moen integrate with other smart home devices?
- Will a plumber charge me extra if they come back to inspect a leak that Flo detected?
- Can the Flo by Moen Smart Water Shutoff be installed on any type of water supply line?
- Can the Flo by Moen device survive in hard water conditions?
- My power outlet is too far to reach the Flo by Moen device, is it okay to use an extension cord?