FAQ's
Frequently Asked Questions
- How do I turn on / off my water through the Flo by Moen App?
- What’s the difference between Home, Away, and Sleep modes?
- How do I replace my Smart Water Shutoff?
- Enabling TCP Ports for wireless routers to pair your Smart Water Shutoff
- How does the Smart Water Shutoff measure flow rate? Temperature gradient?
- How does the Smart Water Shutoff categorize a catastrophic leak which shuts off water?
- How does Flo's machine learning software handle reverse osmosis systems?
- Proper grounding for installations
- How will this system react to recirculation tanks in on demand water heater’s?
- Is this a product that we can tie into one of our offices to monitor water for people that do not have skills to run the apps?
- How does it work with condensation, can It detect a difference?
- Is there a warranty if we install a Smart Water Shutoff on well water or city?
- How does the Smart Water Shutoff react to hydronic boiler systems when they call for water at 12 psi?
- Does the Smart Water Shutoff shut down automatically?
- How does the Smart Water Shutoff respond to hot water recirculation loops in the plumbing system?
- Does installing the Smart Water Shutoff reduce the flow rate or water pressure in my plumbing system?
- Is the Smart Water Shutoff compatible with a hot water recirculation loop?
- Does the Smart Water Shutoff have a warranty?
- What if my wireless router does not support 2.4ghz?
- Does the Smart Water Shutoff work on both 2.4ghz and 5ghz wireless networks?
- What if my Smart Water Shutoff is lost or stolen?
- Does the Smart Water Shutoff automatically shut off the water?
- My Smart Water Shutoff / Flo by Moen app is stuck in sleep / learning mode, what do I do?
- What happens if the power goes out, will I still have water?
- Does Flo by Moen integrate with other smart home devices?
- Will a plumber charge me extra if they come back to inspect a leak that Flo detected?
- Can the Flo by Moen Smart Water Shutoff be installed on any type of water supply line?
- Can the Flo by Moen device survive in hard water conditions?
- My power outlet is too far to reach the Smart Water Shutoff, is it okay to use an extension cord?
- I don’t have an exterior outlet. Where can I plug in my Smart Water Shutoff?