Logo
Submit a request
Sign in
  1. Flo Support
  2. General Questions
  3. FAQ's

FAQ's

Follow New articles New articles and comments

Frequently Asked Questions

  • How do I turn on / off my water through the Flo by Moen App?
  • What’s the difference between Home, Away, and Sleep modes?
  • How to unlink your Flo by Moen device
  • How do I replace my Smart Water Shutoff?
  • Enabling TCP Ports for wireless routers to pair your Smart Water Shutoff
  • How does the Smart Water Shutoff measure flow rate? Temperature gradient? 
  • How does the Smart Water Shutoff categorize a catastrophic leak which shuts off water?
  • How does Flo's machine learning software handle reverse osmosis systems?
  • Proper grounding for installations
  • How will this system react to recirculation tanks in on demand water heater’s?
  • Is this a product that we can tie into one of our offices to monitor water for people that do not have skills to run the apps?
  • How does it work with condensation, can It detect a difference?
  • Is there a warranty if we install a Smart Water Shutoff on well water or city?
  • How does the Smart Water Shutoff react to hydronic boiler systems when they call for water at 12 psi?
  • Does the Smart Water Shutoff shut down automatically?
  • How does the Smart Water Shutoff respond to hot water recirculation loops in the plumbing system?
  • Does installing the Smart Water Shutoff reduce the flow rate or water pressure in my plumbing system?
  • Is the Smart Water Shutoff compatible with a hot water recirculation loop?
  • Does the Smart Water Shutoff have a warranty?
  • What if my wireless router does not support 2.4ghz?
  • Does the Smart Water Shutoff work on both 2.4ghz and 5ghz wireless networks?
  • What if my Smart Water Shutoff is lost or stolen?
  • Does the Smart Water Shutoff automatically shut off the water?
  • My Smart Water Shutoff / Flo by Moen app is stuck in sleep / learning mode, what do I do?
  • What happens if the power goes out, will I still have water?
  • Does Flo by Moen integrate with other smart home devices?
  • Will a plumber charge me extra if they come back to inspect a leak that Flo detected?
  • Can the Flo by Moen Smart Water Shutoff be installed on any type of water supply line?
  • Can the Flo by Moen device survive in hard water conditions?
  • My power outlet is too far to reach the Smart Water Shutoff, is it okay to use an extension cord?
  • 1
  • 2
  • ›
  • »
Flo Support
English (US) Français (Canada)