Last Updated and Effective as of: May 25, 2018
This document focuses on information related to the operation of the public websites available at FloTechnologies.com and meetFlo.com sub-domains (each, a “Site”), including our online store.
COLLECTION AND USE: Flo collects information about you through our Sites in several ways. This information is used to provide users with Flo products and services, to allow us to understand how visitors navigate our Site, and to provide advertising that is relevant to your interests.
Purchase and Login Information: If you pre-order or purchase Flo products from our Site, we request that you provide your name, email address, billing and shipping address, credit card information and any other information necessary to complete the transaction. If you create a Flo account, your name, billing and shipping address and the last four digits of your credit card information may be stored by Flo. We do not collect or store your full credit card information. Our credit card processing service provider will collect and store full payment card information from you, even as a guest user, when an order is placed until when it ships. If you create a Flo account and elect to have payment card information saved will store your payment information.
Mailing List Information: You may choose to submit your email address via a submission form located on our Site. Your email address may be used to send you news about Flo-related services, products or promotions. We may use one or more service providers to administer these messages.
Device Usage information: If you visit our Site and are logged into your Flo account, we may record the IP address you visit our Site from, and if you have a Flo device or other connected device, we may record adjustments you make to the product through the website interface. We may store this data along with your email address, information about your Flo device, data collected directly by the device, a history of your device settings, and any other information we have collected about your use of Flo products and services.
Online Tracking and Your Choices:
Website Use Information: Like many websites, we and our third-party partners may analyze log file information and other data collected through cookies, web beacons, and other tracking technology, to collect information about your browsing behavior when you visit our Site, including for example, your browser type, domains, page views, IP address, referring/exit pages, information about how you interact with our Site’s webpages and with third-party links, traffic and usage trends on the service, etc. We may use session cookies to keep you logged in while you use features of our Site; these disappear after you close your browser. We may also use persistent cookies, which stay in your browser and allow us to recognize you when you return to the Site. We may use this to remember your information so you will not have to re-enter it, to better understand how you use our website and products and services, to diagnose and fix technology problems, and otherwise enhance our Site, products, and services. In some of our email messages, we use a “click-through URL” linked to content on the Site. We track this click-through data to help us measure the effectiveness of our customer communications. We also use third-party analytics tools to assist us with analyzing and improving our service. Most Internet browsers automatically accept cookies, but you may be able to change the settings of your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our Site may not work for you. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device.
Minors: Our Site does not knowingly collect or store any personal information about children under the age of 13.
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about water use in the home. This information may also be shared with other users to help them better understand their water usage compared to others in the Flo community, raise awareness about safety issues, or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
Your personal information may be collected, processed and stored by Flo or its service providers in the United States and other countries where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.
SECURITY: Flo takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit your data securely. The data is stored using Amazon’s cloud service. However, Flo cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
INTERNATIONAL VISITORS AND DATA TRANSFERS
International Visitors: The Flo website is hosted in the United States and is intended for United States visitors. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal data to the United States and by providing your personal data you consent to that transfer.
International data transfers: When we transfer personal data from the European Economic Area and Switzerland to other countries, including to the United States, we use a variety of legal mechanisms to help ensure your data is appropriately protected.
Additional EU Disclosures
Our role as data controller
Flo generally acts as the data controller of your information submitted through our Flo Products.
If you are situated in the EU and have any complaints regarding our privacy practices as data controller, you have the right to make a complaint at any time to your local Supervisory Authority. We would, however, appreciate the chance to deal with your concerns before you approach your Supervisory Authority so please contact us in the first instance. Please see our contact details below in the section titled “Contact Us”. If you are situated in the EU and have a complaint, please contact our privacy manager at firstname.lastname@example.org.