Here are a few quick steps you can take to help bring Flo back online:
Step 1: Make sure your Flo by Moen device is powered on. Both LED lights for “Status” and “Valve” should be lit. They may be different colors or flashing in a pattern, but for now, just confirm they’re receiving power. If the LED lights are on, skip to Step 3.
Step 2: If the LED lights are not on, there may be no power going to the Flo by Moen device. Follow the power cable to the outlet it’s plugged into. Check for damage to the cable, and if you’re using a Flo provided low voltage extension cable, make sure the extension cable is not disconnected anywhere. If the power cable or adapter is damaged, please contact Flo support for assistance. If the power cable is in good condition and is firmly connected, make sure the power outlet that the adapter is plugged into has power by testing another electronic device on it. Alternatively, try plugging your Flo by Moen device into another outlet, if the cable length permits. Sometimes, power outlets are controlled by a light switch and may be turned off from a switch, or it could be faulty. If none of these steps worked to get the LED lights on, please contact Flo Support. You may also consider contacting a certified electrician for further diagnosis if you believe the problem is related to your power outlet. If you get the LED lights on, proceed to Step 3.
Step 3: Restart your Flo by Moen device. Try unplugging your Flo by Moen device for 5-10 seconds and plugging it back. This will restart the device. Allow 2-4 minutes for your Flo device to boot up and reconnect to the internet.
**Note: It is not recommended to use a high voltage extension cable in an outdoor setting. The adapter is designed to reduce the voltage to the line that leads to the Flo by Moen device for safety reasons. Using a regular, indoor extension cable can be potentially dangerous if the wire is severed or if the connection is left in the elements.
For more tips, see these articles:
- The device is powered on, I’ve disconnected and reconnected the cable, but It’s still showing offline. What’s next?
- My internet works fine, but the Flo device is still offline.
- IS MY HOME PROTECTED STILL WHILE THE FLO DEVICE IS OFFLINE?
NOTE: Although your Flo by Moen device is Offline, your home is still protected.
Contact Flo support if you require additional low voltage extensions.