What is Device Offline?
Device Offline is a system warning that your Flo by Moen device has been disconnected from the internet for an extended period of time, which means limited functionality of the Flo System. During times that the Flo by Moen device is disconnected from the internet, the Flo by Moen device may still able to protect your home by shutting the water off in the case of a catastrophic leak. However, it cannot communicate with the Flo System cloud or backend, which means you will not receive alert notifications, cannot remotely shut off your water, cannot see real-time water pressure, flow or temperature data, etc. Because of the limited functionality, we strongly recommend troubleshooting the situation as soon as possible.
NOTE: Although your Flo by Moen device is Offline, your home is still protected.
Click this link for information on how to diagnose this alert.